---

name: azure-communication-callautomation-java description: "Build server-side call automation workflows including IVR systems, call routing, recording, and AI-powered interactions." risk: unknown source: community date_added: "2026-02-27"

Azure Communication Call Automation (Java)

Build server-side call automation workflows including IVR systems, call routing, recording, and AI-powered interactions.

Installation

<dependency>
    <groupId>com.azure</groupId>
    <artifactId>azure-communication-callautomation</artifactId>
    <version>1.6.0</version>
</dependency>

Client Creation

import com.azure.communication.callautomation.CallAutomationClient;
import com.azure.communication.callautomation.CallAutomationClientBuilder;
import com.azure.identity.DefaultAzureCredentialBuilder;

// With DefaultAzureCredential
CallAutomationClient client = new CallAutomationClientBuilder()
    .endpoint("https://<resource>.communication.azure.com")
    .credential(new DefaultAzureCredentialBuilder().build())
    .buildClient();

// With connection string
CallAutomationClient client = new CallAutomationClientBuilder()
    .connectionString("<connection-string>")
    .buildClient();

Key Concepts

| Class | Purpose | |-------|---------| | CallAutomationClient | Make calls, answer/reject incoming calls, redirect calls | | CallConnection | Actions in established calls (add participants, terminate) | | CallMedia | Media operations (play audio, recognize DTMF/speech) | | CallRecording | Start/stop/pause recording | | CallAutomationEventParser | Parse webhook events from ACS |

Create Outbound Call

import com.azure.communication.callautomation.models.*;
import com.azure.communication.common.CommunicationUserIdentifier;
import com.azure.communication.common.PhoneNumberIdentifier;

// Call to PSTN number
PhoneNumberIdentifier target = new PhoneNumberIdentifier("+14255551234");
PhoneNumberIdentifier caller = new PhoneNumberIdentifier("+14255550100");

CreateCallOptions options = new CreateCallOptions(
    new CommunicationUserIdentifier("<user-id>"),  // Source
    List.of(target))                                // Targets
    .setSourceCallerId(caller)
    .setCallbackUrl("https://your-app.com/api/callbacks");

CreateCallResult result = client.createCall(options);
String callConnectionId = result.getCallConnectionProperties().getCallConnectionId();

Answer Incoming Call

// From Event Grid webhook - IncomingCall event
String incomingCallContext = "<incoming-call-context-from-event>";

AnswerCallOptions options = new AnswerCallOptions(
    incomingCallContext,
    "https://your-app.com/api/callbacks");

AnswerCallResult result = client.answerCall(options);
CallConnection callConnection = result.getCallConnection();

Play Audio (Text-to-Speech)

CallConnection callConnection = client.getCallConnection(callConnectionId);
CallMedia callMedia = callConnection.getCallMedia();

// Play text-to-speech
TextSource textSource = new TextSource()
    .setText("Welcome to Contoso. Press 1 for sales, 2 for support.")
    .setVoiceName("en-US-JennyNeural");

PlayOptions playOptions = new PlayOptions(
    List.of(textSource),
    List.of(new CommunicationUserIdentifier("<target-user>")));

callMedia.play(playOptions);

// Play audio file
FileSource fileSource = new FileSource()
    .setUrl("https://storage.blob.core.windows.net/audio/greeting.wav");

callMedia.play(new PlayOptions(List.of(fileSource), List.of(target)));

Recognize DTMF Input

// Recognize DTMF tones
DtmfTone stopTones = DtmfTone.POUND;

CallMediaRecognizeDtmfOptions recognizeOptions = new CallMediaRecognizeDtmfOptions(
    new CommunicationUserIdentifier("<target-user>"),
    5)  // Max tones to collect
    .setInterToneTimeout(Duration.ofSeconds(5))
    .setStopTones(List.of(stopTones))
    .setInitialSilenceTimeout(Duration.ofSeconds(15))
    .setPlayPrompt(new TextSource().setText("Enter your account number followed by pound."));

callMedia.startRecognizing(recognizeOptions);

Recognize Speech

// Speech recognition with AI
CallMediaRecognizeSpeechOptions speechOptions = new CallMediaRecognizeSpeechOptions(
    new CommunicationUserIdentifier("<target-user>"))
    .setEndSilenceTimeout(Duration.ofSeconds(2))
    .setSpeechLanguage("en-US")
    .setPlayPrompt(new TextSource().setText("How can I help you today?"));

callMedia.startRecognizing(speechOptions);

Call Recording

CallRecording callRecording = client.getCallRecording();

// Start recording
StartRecordingOptions recordingOptions = new StartRecordingOptions(
    new ServerCallLocator("<server-call-id>"))
    .setRecordingChannel(RecordingChannel.MIXED)
    .setRecordingContent(RecordingContent.AUDIO_VIDEO)
    .setRecordingFormat(RecordingFormat.MP4);

RecordingStateResult recordingResult = callRecording.start(recordingOptions);
String recordingId = recordingResult.getRecordingId();

/